Erfurt wheelchair user remains stranded in Dresden after train trip!

Erfurt wheelchair user remains stranded in Dresden after train trip!

Dresden-Neustadt, Deutschland - A traveler from Erfurt, Sven S., recently experienced an adventurous train journey from Prague via Dresden to Erfurt, which was anything but smooth. He originally planned a travel time of around six hours, but in the end he was on the road for over 24 hours. The cause? Numerous delays and, above all, lack of support for wheelchair users made it much more difficult for him to return than would have been necessary. Sven S. arrived in Dresden with a delay of 100 minutes, and the situation escalated when he found after 10:30 p.m. that no help was available to operate the lift.

The importance of accessibility in the train

Deutsche Bahn is understanding in a statement and regrets the obstacles that Sven had to experience during his trip. The train has done a lot in recent years to facilitate the journey for people with mobility restrictions. Information on accessibility in train stations and trains is easily accessible. Travelers can contact the Mobility Service Center to apply for individual help for the trip.

In 2024, according to DB, over 828,000 assistance in train stations and trains were carried out. The offer ranges from support for getting in and out to information about suitable trains and the accessibility of train stations. Help can be requested until 8 p.m. the previous day, with international trips, pre -registration of 24 hours is necessary.

How to request help

The mobility service center can be reached between 6:00 a.m. and 10:00 p.m. from Monday to Friday. At the weekend and on public holidays, the helpers are available from 8:00 a.m. to 8:00 p.m. Contact options can be found by phone at 030/652-12-888 and by email at msz@deutschebahn.com. In addition, the Deutsche Bahn is leaving with its website Bahn.de/barrierefrei and the app DB Bahnhof live new ways. These not only offer real -time information on descents, but also an easy way to request help and obtain information about accessibility at the train stations.

For travelers with special needs, it is essential to use the available offers at an early stage. Mobility should be accessible to everyone, and it is important that such systems are further optimized in order to ensure a problem -free travel.

It remains to be hoped that Deutsche Bahn and other transport companies will further intensify their efforts to improve accessibility, because everyone who wants to travel should have the opportunity to do so.